Q: Why is your shop page password protected?!

A: Whenever our shop pages are password protected it’s so that our email subscribers can get “first dibs” on our restock releases. This is especially important on weeks where we’ve been able to find a few plant “rare finds” which we almost always can only get our hands on less than a handful, sometimes only one; or when we release new one-of-a-kind handmade dolls, where you won’t find the same material pattern again! Check back after 5 pm and you’ll be able to shop again without the password. Also, sign up for our email list and you’ll get first dibs next week! :)

Q: Do you have a Storefront?

A: Not yet. Right now we work out of our home and all of our sales are done 100% online

Q: Can I come browse your plants in person?

A: Unfortunately not at the moment. Working from our home doesn’t allow for customers to come in and browse. Our online photos, however, are a good representation of the plants we have in stock, and we try our hardest to say in the description if a certain week’s plant shipment has shorter or longer vines than that shown, if a shipment may have some leaf damage, or any other variant from the photos.

Q: What is your address?

A: Since we work out of our home, do all online sales, and don’t have a storefront that’s open to customers, we don’t advertise our address. However, detailed pickup instructions are emailed to our customers with their order confirmation.

Q: That makes sense, but I’m still wondering before I order, in what general area you are located?

A: Of course! We have a great new location in Ypsilanti, just 15 short minutes from our previous spot in North Ann Arbor! Our house is right by the intersection at Geddes Rd & North Prospect Rd, just 5 minutes north of Depot Town

Q: How long does it take to receive my plants?

A: Local pickup orders are available as early as the next day and you can choose your pickup day and time during checkout. For shipping orders, a lot more time and steps go into getting your plants ready to ship to you safely, especially in the winter, so please allow 7-10 business days for your order to be processed, packed, and shipped. And don’t forget to add a heat pack to your order in the winter

Q: What shipping service do you use?

A: We always ship USPS 2-day Priority Mail.

Q: What if my package doesn’t arrive in two days from being shipped? Will they die? Do you track shipments?

A: Right now USPS has been experiencing shipping delays that are beyond our control. However, we pack your plants so carefully that we have heard back from customers who have had their packages in USPS limbo for over four weeks and still received their plants in perfect shape. So don’t worry right away if there are delivery delays. Our shipping load has reached a point where we can no longer keep tabs on shipments once sent. However, we send tracking information with your fulfillment emails and suggest that you track your own packages. We also suggest that since the cargo is live plants, if your package hasn’t arrived within 5 days from the date the package was received by USPS that you complete a Help Request form with them to find your package ASAP (link below).

https://www.usps.com/help/missing-mail.htm

Q: Do you ship to my country?

A: Unfortunately, due to shipping restrictions we can only ship within the USA right now. Sorry to our international friends!

Q: Do you have a warranty or return policy?

A: For Shipping Orders: If your package is very delayed by USPS and arrives dead because of the delay, we suggest you file a claim with USPS to be refunded. We love what we do and make sure that plants are in tip-top shape and carefully packed before they leave our hands to ship out. Slight wilting, leaf damage, or leaf browning/yellowing is to be expected in shipping and these guys can bounce back quickly once put back in light and given some water. The link below also has information for filing a USPS claim.
https://www.usps.com/help/missing-mail.htm

For Local Pickup Orders: Unfortunately, plants are a living thing and we can’t guarantee or warranty them under someone else’s care. We do our due diligence to make sure that your plants are beautiful, happy, and healthy at the time you come to pick them up. However, leaving them in a blazing hot car in the Summer or a freezing cold one in the Winter after being picked up can kill some plants pretty quickly, so we don’t accept returns on plants even if they’ve only been out of our hands for a short time. However, please contact us if there is a problem we can fix.

**On that note, plants do die. It happens to the very best us no matter what kind of plant goddess someone’s Instagram feed makes them look like. It can happen to you too, and we hope that doesn’t discourage you as a plant parent, as taking care of each new plant is a learning experience and plants can be bought again. We do strongly suggest looking up specific plant care online for each of your new plants upon purchase to help you along.

Q: What if I decide to cancel my order?

A: We’re very sorry to hear that, but if you need to, we will cancel your order less a 20% restock fee.

Q: Do you have Heat Packs for shipping orders in the Winter?

A: We Do!! Even if you are in a warm climate during winter, know that your package is being shipped from a cold climate, and it’s taking a chance to not add them to your cart with shipping orders at check out. Unfortunately a lot of cost is incurred by us already with packing materials to make sure your plant arrives to you safely, and heat packs not only add to that cost but also add weight to the overall shipping costs, so we can’t just add them ourselves to every order. Note that we’ve had lots of successful shipped orders without them during cold months, but it’s your chance to take by not adding one.

Q: Why doesn’t my plant look exactly like it does in the photos?

A: Unfortunately every plant we have in stock can’t look exactly like the photos posted. Some plants even from the same shipment to us will have long vines while others won’t, and in some shipments the stock will be smaller or perhaps larger than the photos of the same pot size. Also please understand that individual leaves can and will get broken or damaged in shipping to us or to you, and that does not make the plant defective. Some wilting or leaf yellowing/browning is to be expected in shipped orders. But plants are great in that they grow new leaves, they change all the time, and they can be trimmed for cosmetic reasons! These guys can bounce back quickly once put back in light and given some water. We put a lot of love and care into our plants while we have them. And when we pull your plants to ship or for pickup, we pull the best from the stock available…and smaller plants will grow bigger under your care.

Q: Can you give me care instructions for my plant?

A: Unfortunately we’ve reached a point where we can’t answer everyone’s individual requests for plant care info. We do, however, have a “Plant Care” page here on our site with some overall care tips and best practices that we’ve been honing for decades. We also do plant tip posts on our social media and have them in our Highlights on Instagram (link in footer.) We also strongly suggest that you Google each plant you order by name followed by “care” to get the proper information for your specific plants 💚🌿

Q: Do you ever worry about your carbon footprint?

A: Yes! In our household we are very into “reduce, reuse, repurpose, recycle” and we try to carry this over to our business as well, making packaging as eco-friendly as we can while also making sure your mailed plants arrive safely. If you’ve bought from us locally, you probably have seen that we often reuse paper grocery bags to package your pickups, which are then recyclable!

For our shipping orders, we use recycled brown paper shreds to keep your dirt in place (recyclable when received as well), and use plant-based, compostable packing peanuts that completely melt with just water. We do sometimes use plastic sleeves because they keep your plants from drying out for longer to ensure you get your plants delivered to you safely. But even then, they are recyclable with your plastic shopping bags at most local grocery stores. We also use post-consumer recycled cardboard boxes from USPS and reuse boxes we have on hand to send bigger shipments - every little bit we can do helps

Q: Why does your pickup form only allow for pickup up to three days out?

A: We usually get orders together every day as they come in, that means that your living plants are put in a dark bag where they get no light or water after the day of your order, so a three day time limit seems best. Also, we’ve found that the further out the pickup date, the more likely the pickup is forgotten.

Q: What happens if I forget to pick up my order at the date/time I requested?

A: In Summer - As long as it’s above the mid 50’s, this isn’t too big of a deal if you’re late. If you forget entirely, either reach out to let us know and arrange a new pickup time or we’ll reach out to you via email to set a new time.

In Winter - It’s normally much colder than 50 degrees, so this can become a problem because of cold damage. We do set out your orders in a cooler with heat packs inside to keep them warm, and try to keep an eye out for pickups because unfortunately the heat-packs don’t stay warm for very long, especially in single-digit weather. So we try to stress to arrive within 15 minutes after your pickup time.

Q: What if I don’t pickup my order when I requested, don’t reach out to you about setting a new time, and don’t respond to multiple emails reminding me to make another pickup time?

A: We’re very surprised that this situation has ever come up to need a policy about, but if we can not contact you for 14 days (two weeks) and at least three email messages after you make your order, we’ll consider the order abandoned and refund your money, less a 20% restocking fee.